At CustomHive, we strive to provide a smooth and transparent shipping experience. Our shipping policy complies with international, U.S., and Indian trade and consumer protection laws to ensure your rights are protected.

Order Processing Time

• Once your order is placed, it will be sent to our production partners for processing.
• Processing Time:
  • Most orders are processed and shipped within 2–7 business days.
  • During peak periods or holidays, processing times may extend slightly, but we will keep you informed of any delays.

Shipping Times

• After processing, delivery times vary depending on your location:
  • United States: 3–7 business days
  • Europe: 4–9 business days
  • Australia: 5–12 business days
  • India: 7–14 business days (if applicable for operations in India)
• These estimates may vary due to factors such as carrier delays, customs processing, or remote delivery areas.

Shipping Costs

• Shipping costs depend on the product type, quantity, and destination. Exact shipping rates will be calculated during checkout.
• Domestic Orders (US, Europe, Australia):
  • Rates start as low as $4.99 per item. Additional items may incur a reduced cost.
• International Orders:
  • Shipping rates will vary depending on the destination and product specifications.

International Shipping

• We currently deliver to most countries worldwide. However, there are a few exceptions due to shipping restrictions or policies in specific regions.
• Prohibited Items: In compliance with international law, certain items may not be shipped to specific countries.
• Customers are responsible for ensuring that the items they order comply with the import laws and regulations of their destination country.

Customs Fees and Taxes

• For international orders, customs fees, taxes, or import duties may apply depending on your country’s regulations.
• These fees are not included in the product or shipping cost and are the responsibility of the recipient.
• U.S. and Indian regulations require proper classification of goods for customs. We ensure accurate documentation to facilitate customs clearance.

Legal Compliance

• For U.S. Buyers: We comply with the Federal Trade Commission (FTC) regulations to provide accurate delivery timeframes, clear pricing, and refund options for delayed shipments.
• For Indian Buyers: As per the Consumer Protection Act (2019), we ensure transparency in pricing, shipping timelines, and grievance redressal.
• International Trade Compliance: All shipments adhere to export control laws and international trade sanctions. Restricted countries or regions will not be served.

Lost and Returned Orders

• Lost Orders: If your order does not arrive within the estimated delivery time, please contact us within 30 days of the expected delivery date. We will investigate and, if confirmed lost, issue a replacement or refund.
• Returned Orders: If an order is returned due to an incorrect or incomplete address, buyers are responsible for reshipping costs.

Consumer Rights

• Customers in the U.S., Europe, and Australia are entitled to refunds or replacements for defective products as per local consumer protection laws.
• Indian buyers are entitled to grievance redressal and resolution under the Consumer Protection Act.
• We provide clear return, replacement, and refund policies in line with these regulations.

Data Privacy for International Shipping

• We ensure compliance with the General Data Protection Regulation (GDPR) for customers in the European Union.
• U.S. and Indian customers’ data is handled in compliance with local data protection laws.

Additional Information

• Shipping Address: Please ensure your shipping address is complete and accurate at checkout.
• Order Tracking: Once your order ships, you will receive a tracking number to monitor your shipment’s progress.
• Split Shipments: If you’ve ordered multiple items, they may ship separately to expedite delivery. You’ll receive tracking details for each package.
• Sustainability: Many of our production partners use eco-friendly practices and ship from facilities closest to your location to reduce environmental impact.

We are committed to ensuring every order is delivered accurately and on time. For questions, please contact our support team at [email protected].