Effective Date: 08/01/2025
Last Updated: 08/01/2025

CustomHive is committed to safeguarding your privacy and ensuring compliance with global data protection laws, including the GDPR, CCPA, and India’s IT Act. This Privacy Policy outlines how we collect, use, and protect your personal information and your rights as a user.

1. Information We Collect

We collect and process the following categories of personal data:

1. Personal Information Provided by You:

   • Name, email address, phone number, shipping and billing addresses.
   • Payment information (processed securely through third-party payment gateways).

2. Automatically Collected Information:

   • IP address, browser type, operating system, and browsing behavior on our website.
   • Cookies and similar tracking technologies (see Section 7 for details).

3. Sensitive Personal Data (India):

   • We avoid collecting sensitive data unless required for specific services.

2. How We Use Your Information

We use your personal data for the following purposes:

• Order Fulfillment: To process and deliver your orders.
• Customer Support: To address queries, complaints, or technical issues.
• Marketing and Promotions: To send promotional emails or offers (you may opt-out).
• Compliance: To adhere to legal obligations, including fraud prevention.

3. Legal Basis for Data Processing (GDPR Compliance)

Under GDPR, we process your data based on the following legal grounds:

• Performance of a Contract: To fulfill your orders and provide requested services.
• Legitimate Interests: To improve our services and enhance user experience.
• Consent: For sending promotional communications (you may withdraw consent anytime).
• Legal Obligations: To comply with applicable laws.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

1. Service Providers:

   • Shipping companies, payment processors, and IT support providers.
   • Data is shared only to the extent necessary to deliver our services.

2. Legal Authorities:

   • If required by law, court order, or to protect our legal rights.

3. International Data Transfers:

   • For users outside the U.S., your data may be transferred to the U.S. or other countries where our service providers operate. These transfers comply with GDPR and other relevant laws (e.g., Standard Contractual Clauses for EU users).

5. Your Rights

For EU Users (GDPR):
As a data subject under the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

1. Right to Access (Article 15 GDPR):

   • You are entitled to request and obtain confirmation as to whether your personal data is being processed.
   • You may access the personal data we hold about you and receive information about the purposes of processing, the categories of data processed, and any third parties with whom the data is shared.

2. Right to Rectification (Article 16 GDPR):

   • You have the right to request the correction or completion of inaccurate or incomplete personal data.

3. Right to Erasure (Article 17 GDPR):

   • You may request the deletion of your personal data where:
     • The data is no longer necessary for the purposes it was collected.
     • You withdraw consent, and no other legal basis for processing exists.
     • The data was unlawfully processed.
   • This right may not apply where processing is necessary for legal compliance or claims defense.

4. Right to Restriction of Processing (Article 18 GDPR):

   • You can request the limitation of data processing under specific circumstances, such as when you contest the accuracy of the data or object to its processing.

5. Right to Data Portability (Article 20 GDPR):

   • You may request your personal data in a structured, commonly used, and machine-readable format to transfer it to another data controller.

6. Right to Object (Article 21 GDPR):

   • You have the right to object to the processing of your data for direct marketing purposes or when the processing is based on legitimate interests.

For U.S. Users (CCPA):
Under the California Consumer Privacy Act (CCPA), California residents have the following rights:

1. Right to Know (Cal. Civ. Code §1798.110):

   • You may request details about the categories and specific pieces of personal data we have collected about you, including the purposes for which the data was collected and whether it was disclosed or sold to third parties.

2. Right to Delete (Cal. Civ. Code §1798.105):

   • You may request that we delete any personal data collected about you, subject to specific exceptions such as compliance with legal obligations or fraud prevention.

3. Right to Opt-Out of Sale (Cal. Civ. Code §1798.120):

   • If applicable, you have the right to direct us not to sell your personal information to third parties.

For Indian Users (IT Act & Consumer Protection Act):
Under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:

1. Right to Consent:

   • Your consent is required before collecting sensitive personal data, and you have the right to withdraw it at any time.

2. Right to Grievance Redressal:

   • If you have concerns about the misuse of your data, you can contact our Grievance Officer as required under Indian law.

To exercise any of these rights, please contact us at [email protected]. We may require verification of your identity before processing your request.

6. Data Security

We implement robust security measures, including:

• Encryption for data transmission and storage.
• Regular security audits and compliance checks.
• Restricted access to personal data based on the principle of least privilege.

However, no system is entirely secure. Please notify us immediately if you suspect any data breach.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site performance, and provide targeted advertising. Below is a detailed explanation:

1. Essential Cookies:

   • These cookies are necessary for the basic functioning of our website. They enable features such as secure login, shopping cart functionality, and access to restricted areas.
   • Without these cookies, the website may not function properly.

2. Performance Cookies:

   • These cookies collect information about how visitors use our website, such as which pages are most visited and any error messages encountered.
   • The data collected is aggregated and anonymized, used solely to improve site performance.

3. Functional Cookies:

   • These cookies allow our website to remember your preferences, such as language settings or region selection, to provide a personalized experience.

4. Marketing and Advertising Cookies:

   • These cookies track your browsing behavior to deliver advertisements relevant to your interests.
   • They may also limit the frequency of seeing an ad and measure the effectiveness of campaigns.
   • For EU users, these cookies will only be activated with your explicit consent in compliance with GDPR.

5. Third-Party Cookies:

   • Some cookies are set by third parties such as analytics providers (e.g., Google Analytics) or social media platforms.
   • These third-party cookies are governed by their respective privacy policies.

Your Choices Regarding Cookies:

• You can manage or delete cookies through your browser settings. Most browsers allow you to block or delete cookies.
• For EU users, a cookie banner will be presented upon your first visit, allowing you to accept or reject non-essential cookies.

Legal Compliance:

• Our use of cookies complies with the EU ePrivacy Directive, California Online Privacy Protection Act (CalOPPA), and India’s IT Act.
• By continuing to use our website, you consent to our use of cookies unless you have disabled them in your browser.

8. Children’s Privacy

Our services are not intended for children under the age of 13 (U.S.) or 16 (EU). We do not knowingly collect data from minors. If a minor’s data is inadvertently collected, it will be deleted upon request.

9. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. Significant updates will be notified via email or our website.

10. Contact Information

For privacy-related inquiries or to exercise your rights, please contact us:

• Email: [email protected]
• Address: [Insert Your Business Address]